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FAQ

How do I open an account at Lucky Ones?

That's easier than ever. Click on Join Now on the main page of Lucky Ones, fill in the registration form and click 'Sign Up'. You will land at the deposit page immediately, though a welcome letter will also be sent to the e-mail address you entered with a verification link to activate your account.

Can I register multiple accounts using the same personal information?

Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

What documents do I need to verify my account?

In order to verify a Player`s Account, Casino Management requires documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In the case a player doesn’t have an opportunity to provide documents in the above-mentioned alphabets, the Casino reserves the right to demand video verification where the player shows his/her documents.

What payment methods/currencies can I use to deposit?

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please note that all payments with Paysafe are processed via Dama N.V. You can also contact our Support team to inquire about the most favourable payment methods for your country of residence.

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